To get the help you need please follow this link to give us as much initial information as possible. You can do this any time between 8am and 6pm so there is no need to call at 8am or any other specific time.

Click to access Online Requests

If you’re not able to use the online form this is not a problem at all. Please call us on 01243 776988 and we will ask for the necessary information over the phone. We are committed to a caring and sensible approach for our patients that makes sure no one is excluded and that we can work efficiently with our NHS funding.

We will let you know if we need more information. As soon as we have assessed your situation our team will be in touch to offer you the most appropriate service. This could be an appointment at the practice, a telephone consultation, medical advice or the information you need to contact another NHS service

Morning surgery for Doctors, Nurses, Paramedics and Clinical Pharmacists usually runs from 08:30 to 12:00 each day, afternoon surgery from 14:00 to 18:00.

In addition to pre-booked appointments and those offered on the day, there is a duty doctor available each day to triage our work and deal with emergencies.

Our online request form and our reception team will ask you about the reason for your request. We understand that some information is just for the clinician you see or speak to but when first getting in touch with us please do include as much information as possible so that we can provide the most appropriate service for you.

There are a number of reasons why someone should be making an appointment with one of the nurses rather than the doctor and we would like to encourage our patients to book an appointment with a nurse in these situations. The nurses can deal with the following:

If you require any other information about any of these services, please ask at reception.

We will visit patients at home if they are too ill to come to the surgery. However, doctors can see three or four patients in the time it takes to do one visit and seeing patients in the surgery also means they have access to resources that are not possible on a visit.

If possible, please come to the surgery.

If you are at all unsure, please tell the receptionist and the doctor will phone with you to assess what is best for you.

You should telephone before 10am if you need a visit to enable the doctors to plan their time.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.